Posted on 3/21/2018
By serving diesel as well as gasoline-powered vehicles, Russ Sargent has built a diverse business known for its clean shop and friendly service in a rural town of Grain Valley, Mo., about 25 miles east of downtown Kansas City. While diesel is the most important niche for the business, it also is known for being spotless and approachable. “One of the biggest compliments we get is how clean our shop is and how friendly and inviting we are. When women come in they say they don’t feel intimidated. We make customers feel welcome and comfortable as soon as they walk through the door,” Russ said. Location presents opportunities. “We have I-70 frontage which makes our building visible from the interstate,” he said. “We’ve got a staff sergeant emblem on our building, which is our company logo; it attracts a lot of attention, including military families. We offer both active duty and retired military personnel a discount.” The family earns the ... read more